E-commerce Customer Support Specialist
remotemid$20K – $26K
via Ashby
About this role
Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career.
JOB TITLE: E-COMMERCE CUSTOMER SUPPORT SPECIALIST
Location: Remote
Time Zone: US Time Zones (EST–PST)
ROLE OVERVIEW
We are looking for an E-commerce Customer Support Specialist to deliver exceptional customer experiences across digital channels. This role focuses on resolving customer issues, supporting online purchasing journeys, and ensuring smooth post-purchase support while working closely with internal teams.
KEY RESPONSIBILITIES
- Handle customer inquiries related to products, orders, payments, returns, and exchanges
- Provide clear, accurate, and empathetic support via email and chat
- Maintain detailed ticket documentation and customer records…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: asana, slack, teams, zoom
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
asanaslackteamszoom