Customer Services Consultant (2nd line)
CN-Shanghaionsitemid
via Greenhouse
About this role
As a Customer Services Consultant, you solve customer tickets that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.
You are responsible for:
Making your customers’ day by providing solutions for the challenging problems they experience.
Taking ownership of the problems assigned to you and communicating the implemented solution to your customer.
Finding the most suitable solution using your acquired technical knowledge and specific expertise.
Updating Customer Services knowledge base to ensure our expertise gets documented.
Maintaining a strong network within your team and the company to find the optimal solution for your customer.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in CN-Shanghai. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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