Customer Service Executive, D2C
Ho Chi Minh Cityonsite
via Greenhouse
About this role
As a Customer Service Executive, you will manage and enhance customer relationships by analyzing data, implementing CRM systems, and developing personalized communication plans. Your role involves collaborating with sales and marketing teams to align with customer needs and drive satisfaction and loyalty.
What You Will Do
Responsible for reviewing and responding to inbound & outbound calls/chats to keep up the customer retention rate
Act as an online sales consultant offering proactive and prescriptive advice and practical solutions to stakeholders via chat, hotline, and email.
Supporting to recovering canceled orders and resolving after-sales issues raised by customers
Maintain accurate records of discussions or correspondence with customers.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Ho Chi Minh City. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams
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