Сustomer Support Specialist - Japanese Speaker
East Asiaonsitemid
via Greenhouse
About this role
Responsibilities
Efficiently respond and communicate with clients to understand and service their needs via via different communication channels: live chat, messengers, tickets system, phone
Effectively analyse customer data to make appropriate recommendations and problem resolutions
Resolve product or service concerns by clarifying the customer’s problem, determine the cause, select and explain the best solution to solve the problem, expedite correction or adjustment, follow up to ensure resolution
Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
Build rapport with clients and effectively resolve conflicts and contradictions
Contribute to team effort by accomplishing related results as needed…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in East Asia. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included