Customer Support Specialist - Vietnamese Speaker
Southeast Asiaonsitemid
via Greenhouse
About this role
Responsibilities
Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system
Identify customers’ needs to achieve customer satisfaction
Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist
Requirements
Proficiency speaking and writing in Vietnamese and English
Computer literacy
Able to identify ways of solving the problem and present the solution in a verbal and written manner
Strong interpersonal skills
High level of professionalism
Attention to detail and punctuality
Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards)
Stable internet connection
We offer…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Southeast Asia. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included