CRM/Service Delivery Manager

About Our Customer Relationship Managers, or CRMs, are passionate about bridging the gap between business and technology. As the liaisons between engineers and clients, CRMs act as the primary port of call when clients need to escalate an issue, seek advice, request a change, or inquire about any other matters. CRMs are forward thinkers constantly looking for ways to optimize their clients’ environments. They are motivated not to just meet but to exceed customer expectations. Develop and create an environment of exceptional customer service by utilizing industry best practices. Ensure absolute quality standards of technical & business service delivery. Create, maintain and provide metrics to monitor and measure client service levels.…