InnovaterecruitmentltdInformation Technology

1st/2nd Line Support Technician

Crawleyonsite

Posted 92mo ago · via Smartrecruiters

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About this role

Our client are a specialist IT Support and Solutions company who are looking to hire a new 1st/2nd line IT Support Analyst to join their well-established IT team made up of experienced IT Consultants, Technical Engineers & Helpdesk Support Technicians. MAIN RESPONSIBILITIES Provide call handling and remote support for issues including PC’s, hardware installations, Microsoft 365, Server maintenance, etc Provision of a first-rate technical service to IP’s customers ensuring the company’s standards of excellence are utilised and driving ‘customer delight’. Set up new users on systems and create passwords etc. Be the first point of contact for all customers via telephone, e-mail, remote support and in person.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Crawley. We weight your proximity and willingness to relocate.

Score yourself on this role.

Free · no card · written explanation included

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