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IG Index

Client Disputes Team Lead

Kraków - Polandonsitesenior

Posted 1w ago · via Workday

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About this role

Job Title Client Disputes Team Lead Job Description Minimum compensation: starting from 16 000 PLN. The final offer will be determined based on the candidate's experience and competencies. Client Disputes Team Lead Location: Krakow / Hybrid Department: Customer Experience Reports to: Head of CX About IG IG Group is a FTSE 100 global fintech, operating across 18 countries and serving over 350,000 active clients. We provide leveraged and non-leveraged trading across a broad range of asset classes, as well as share dealing and investment products through our retail brands. We are in the middle of a significant transformation - building a digital-first, AI-enabled Customer Experience function that delivers exceptional client outcomes while meeting the highest regulatory standards.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is senior-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Kraków - Poland. We weight your proximity and willingness to relocate.

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Skills in this role

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