Director of Customer Success
remotedirector$162K – $175K
via Ashby
About this role
OUR MISSION AND WHY IT MATTERS
We are on a mission to make humans the strongest security layer.
Human risk remains one of the biggest vulnerabilities and traditional awareness training is not enough. We take a different approach by combining AI-driven personalization, real threat detection, and behavioral science to actively protect people and organizations.
We do not just simulate risks. We build the tools that detect and stop them.
About this Role
You are a highly operational customer success leader who thrives in a fast-paced scale-up environment. In this role, you will define the roadmap for our North American customer journey, ensuring that our clients successfully adopt, renew, and expand their use of our AI-native human risk management platform.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is director-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams