Customer Operations Lead
remotesenior$100K – $200K
via Ashby
About this role
WHAT ARE WE LOOKING FOR?
We’re hiring a Customer Operations Lead to run day-to-day customer operations and ensure fast, high-quality outcomes. You will own non-technical support, billing ops, triage into technical support, and a light support-to-success motion for renewals and upsells.
You should be:
- Operationally excellent: crisp processes, strong prioritization, and reliable execution.
- Customer-obsessed: you drive outcomes, not just ticket closure.
- Calm under pressure: strong escalation judgment and clear communication.
- Commercially aware: you can spot expansion opportunities and coordinate the right follow-up.
WHAT WILL YOU LEAD?
- Billing operations: refunds, disputes/chargebacks, invoices, plan changes, account migrations, access issues…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included