VIP Customer Support Representative
Anywhereremotemid
via Greenhouse
About this role
Growe welcomes those who are excited to:
Provide premium, high-level support to VIP clients via chat, email, phone (when needed);
Ensure 24/7 coverage, specifically handling night shift operations;
Respond to customer inquiries promptly and professionally;
Resolve complex issues efficiently while maintaining VIP service standards;
Escalate technical or high-priority cases to relevant departments when necessary;
Monitor customer accounts and proactively identify potential issues;
Meet KPIs related to response time, resolution time, and customer satisfaction;
Adapt to rotating schedules, including weekends and holidays;
Ensure smooth shift handovers between day and night teams.
We need your professional experience:…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included