Customer Support Representative
Belgradeonsitemid
Posted 4 days ago · via Workday
About this role
We’re looking for motivated, engaged people to help make everyone’s journeys better. Job Summary: We are looking for a proactive and detail-oriented Customer Service Representative to join our Retail team. This role is pivotal in managing passenger claims related to onboard purchases, as well as handling incidents and inquiries regarding pre-order services. The ideal candidate will possess strong communication and problem-solving skills and demonstrate the ability to collaborate effectively across multiple departments to ensure timely and efficient resolution of cases. Key Responsibilities: Customer Service (SAC): Receive, register, and classify customer incidents through various channels (email, CRM, ticketing systems, etc.).…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Belgrade. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams