Lead Utility CIS Representative
Customer Serviceonsitesenior
Posted 1w ago · via Workday
About this role
Summary Responsible leading day-to-day tasks of Utility CIS Representatives and Collections staff to ensure appropriate management of customer commercial account information and collection practices to deliver effective service to customers while securing efficient debt collection practices. Salary: depending on qualifications and experience Essential Duties and Responsibilities Provide leadership to Utility CIS Representatives in the commercial accounts and collections divisions. Monitor and review procedures to ensure best practice methods are being utilized to provide superior customer service and expedite timely resolutions. Resolve escalated customer issues. Monitor customer account records and service orders created by staff to ensure accuracy.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Customer Service. We weight your proximity and willingness to relocate.
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Free · no card · written explanation included