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FreenowCustomer Care

Customer Care Manager

Athensonsitemanager$21K – $31K

via Greenhouse

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About this role

Location: Athens! Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive. We are looking for a highly motivated and experienced Customer Care Manager to join our team in Athens. Your role will be to manage and improve Customer Care Operations for several markets with a heavy focus on solving problems through data analytics and leading teams to deliver stellar support for our users. Be ready to work in a multinational, diverse, highly motivated and collaborative team who strive for excellence and like to have fun. Are you ready for your next ride? Please send your application in English YOUR DAILY ADVENTURES WILL INCLUDE: Manage the day-to-day of your team to ensure a high-quality support experience for all customers…

Read the full description on Freenow's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is manager-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Athens. We weight your proximity and willingness to relocate.

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Skills in this role

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