Manager of Complaint Escalation and Customer Feedback
Pittsburghonsitemanager
Posted 5 days ago · via Workday
About this role
Primary Office Location: 100 Federal Street. Pittsburgh, Pennsylvania. 15212. Join our team. Make a difference - for us and for your future. Position Title: Manager of Complaint Escalation and Customer Feedback Business Unit: Retail Operations Reports To: Manager of Consumer Banking Solutions Position Overview: Responsible for managing the daily functions of the customer feedback and complaint escalation programs. Ensures all feedback (regulatory agency, customer related written/telephone/internet/in-person and other survey programs) is categorized and analyzed. Identifies root cause, shares findings with appropriate groups and recommends policy, training and/or procedure changes. Works with CBS reporting group to provide consolidated reporting.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Pittsburgh. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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