Team Lead Customer Service & Experience (m/w/x)
Munichonsitesenior$10K – $21K
Posted 4mo ago · via Lever
About this role
About FINN
At FINN, we are building the future of mobility by making car subscriptions more seamless and sustainable than ever before. As Germany's leading platform and fastest-growing startup, we offer you the opportunity to take true ownership and scale a business that is changing how people move. You’ll be joining a high-performing team of 350+ colleagues from 50+ nations and we’re just getting started!
More information: www.finn.com
Your Role
As Team Lead Customer Service, you will drive the scaling of our customer service and shape how we define Customer Experience (CX) at FINN.
You will be responsible for the day-to-day operations and confidently guide your team of 5 to 10 agents through our scale-up phase.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Munich. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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