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Esri7201 - Service Delivery

Service Delivery Technician

Redlandsonsite

via Greenhouse

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About this role

Overview Put your expertise in service delivery operations and superior customer service skills to use at our Redlands headquarters! This is a great opportunity to further develop your knowledge of desktop/service desk support technologies and provide innovative customer-based solutions in a dynamic environment. Responsibilities Resolve request/issues in person and remotely via phone support, IM, or email Monitor and maintain service queue based on established service level agreements Remain current on technical problems and resolutions within the hardware industry as they relate to our environment Assist with testing and evaluating various software applications in support of future deployments Troubleshoot and repair desktop technologies, printers, and handheld devices…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: gdpr

2

Level fit

We check your title trajectory against the seniority signal of the role.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Redlands. We weight your proximity and willingness to relocate.

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Free · no card · written explanation included
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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

gdpr

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