ITSM Lead
Makationsitesenior
via Greenhouse
About this role
ITSM Lead
Important Information
Location: Makati City
Experience: at least 6 years relevant experience
Work Mode: Hybrid set up | 2x onsite per week
Job Summary
The ITSM Lead is a strategic and operational role responsible for establishing and governing the IT Service Management. This individual ensures the continual development, integration, and consistent application of ITIL 4 practices. They are the primary custodian of the Change Enablement and Continual Service Improvement (CSI) practices and provide critical oversight for Incident and Problem Management to minimize technical debt and maximize business value.
Responsibilities and Duties
Service Management Governance & CSI (Continual Service Improvement)…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
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2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Makati. We weight your proximity and willingness to relocate.
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Skills in this role
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