Customer Success & Brazil Launch Lead

We are looking to hire a Customer Success & Implementation Lead (On-site, Brazil) to join our early yet executive CS team and play a key role in driving impact within one of our most strategic accounts. This role is not about owning the account from a distance, but about making things happen on the ground. You will work closely with the Account Owner (Senior CSM) to bring strategy to life—embedding yourself with users, understanding their day-to-day challenges, and translating them into meaningful business outcomes. You will act as the bridge between our customers, product, and internal teams: combining strong relationship-building skills with hands-on execution, leading implementations, driving adoption, and ensuring we deliver real, measurable value.   About the Customer Success Team…