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Doordashusa118 Merchant Support Management

Supervisor, MXO Merchant Sentiment

Tempeonsite$15K – $17K

via Greenhouse

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About this role

About the Team Merchant Experience Operations (MXO) shapes the day-to-day experience for every restaurant and New Vertical partner on DoorDash. We guide merchants from onboarding through ongoing operations, delivering clarity, consistency, and trusted support at every step of the merchant lifecycle. The Merchant Sentiment Specialist (MSS) team supports DoorDash’s highest-value, most sensitive merchant relationships. This team focuses on complex, high-impact issues that directly influence long-term trust, retention, and partnership health. As DoorDash continues to scale and evolve, MSS plays a critical role in moving the merchant experience from reactive support to proactive, white-glove partnership. About the Role…

Read the full description on Doordashusa's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: go, teams

2

Level fit

We check your title trajectory against the seniority signal of the role.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Tempe. We weight your proximity and willingness to relocate.

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Skills in this role

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