Director, Customer Experience Strategy & Operations
San Franciscoonsitedirector$15K – $17K
via Greenhouse
About this role
About the Team
The Customer Experience team serves as a foundational operations pillar at DoorDash, dedicated to resolving friction within the last mile. We architect and oversee an expansive global network of support centers, obsessing over the user journey to ensure every interaction is seamless and reliable. Our mission is to scale a best-in-class support infrastructure that advocates for our community and delivers excellence at the lowest level of detail.
About the Role
DoorDash is looking for a Director of Customer Experience Strategy & Operations to define and scale the operating systems that shape how consumers, Dashers, and our broader marketplace experience DoorDash.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: go, teams
2
Level fit
This role is director-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in San Francisco. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
goteams
More at Doordashusa
- View →Account Manager, RestaurantsNew York, NY
- View →Machine Learning Engineer, Marketplace OptimizationSan Francisco, CA; Sunnyvale, CA
- View →Variable Schedule Operations AssociateColumbus, OH
- View →Manager, Revenue Planning & Sales Compensation - In-StoreUnited States - Remote
- View →Strategy & Operations Manager-Ads & Promotions MonetizationSan Francisco, CA; New York, NY; Seattle, WA; Chicago, IL; Los Angeles, CA
- View →Manager, Sales Strategy & OperationsSan Francisco, CA; New York, NY; Atlanta, GA; Chicago, IL; Denver, CO; Washington, DC; Austin, TX; Phoenix, AZ; Los Angeles, CA; Seattle, WA; Boston, MA