Help Desk Specialist I Shift Lead (Copyright)
Washingtononsitesenior
Posted 6mo ago · via Lever
About this role
Job Description
The Help Desk Specialist I – Lead serves as the senior resource and daily point-of-contact for Help Desk Specialists providing first-contact technical and customer service support. This role supports queue management, ticket quality, escalations, and mentoring of junior staff, while still performing all standard duties. The Lead ensures that customer interactions, troubleshooting, and documentation meet required quality standards and that issues are resolved or escalated in accordance with procedures and SLAs.
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Washington. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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