Customer Service Professional II - macOS
Morrisvilleonsite
Posted 2mo ago · via Lever
About this role
Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional II – macOS who is responsible for providing intermediate to advanced technical support for Apple macOS-based systems within an enterprise environment. This role supports end users by troubleshooting hardware, software, and operating system issues, ensuring timely resolution of service requests, and maintaining high levels of customer satisfaction.
The position serves as a Tier 2-3 support resource, handling escalated issues from Tier 1-2 support and contributing to the stability, security, and performance of macOS endpoints.
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Morrisville. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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