Sales Services Manager – Loyalty & Retail Excellence

Role Overview The Retail Program Manager will own the end-to-end design, execution, optimization, and governance of Retail / Loyalty programs aimed at driving retailer acquisition, engagement, retention, and incremental sales growth . This role combines program strategy, analytics, CRM, partner management, and operational excellence , acting as a critical interface between Sales, Marketing, IT, Finance, and external partners to deliver measurable commercial outcomes and superior retailer experience. Key Responsibilities 1. Retail & Loyalty Program Strategy Own the overall loyalty program framework , including value proposition, reward structures, tiers (e.g., premium / gold members), and earn–burn mechanics.…