Order Management Specialist

Job Description Essential Functions: Process email Purchase Orders from end users through Salesforce and SAP Retrieve orders from partner portal and process into SAP Verify pricing against customer contract or approved discount matrix Verify availability of product Coordinate with Purchasing to determine lead times when supply is not available Exercise discretion to prioritize product allocations when supply is not available Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales Process customer returns and credit note requests in a timely manner Answer customer inquiries regarding order status, product availability, pricing, lead times and tracking numbers Troubleshoot customer issues, responding in timely manner Consistently…