Customer Relations Manager
Houstononsitemanager
via Greenhouse
About this role
What You’ll Do:
The Customer Relations Manager works closely with our home buyers on all customer service and warranty issues, ensuring a positive homebuying experience.
Your Key Responsibilities Include:
Manage all activities that involve Homeowners, prospective buyers, trades, and division staffing.
Remain in compliance with the Company's policies and procedures.
Resolve all customer issues with appropriate team members and trade partners.
Accept full responsibility for each Homeowner within the assigned project spanning from the close of escrow to the home's statute of limitations.
Follow through on all customer issues.
Monitor and intercede on the progress and completion of all repairs by trade partners and assigned personnel.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Houston. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included