Customer Experience Officer (Korean Speaking, 6-Month Contract)

Purpose of Position CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression. Job Description Handle and resolve customer enquiries via social media and email, with timely follow-up and case escalation when needed. Coordinate with internal teams (Marketing, Operations, etc.) to address customer needs and ensure smooth service delivery. Monitor daily customer feedback on social platforms (Facebook, Instagram, Twitter) and highlight key issues or trends. Support supervisor on ad hoc tasks and projects, including simple reporting and process or service improvement work. Requirement…