Director Call Center Operations – Recipient Customer Service
Lone Treeonsitedirector$165K – $185K
Posted 5 days ago · via Workday
About this role
Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care. Director Call Center Operations – Recipient Customer Service Position Spotlight: 10+ years of progressive leadership in high-touch call center environments, with direct oversight of frontline teams, supervisors, and operational support staff. Working knowledge of commercial and government insurance services related to the medical device industry Demonstrated success in scaling and optimizing call center performance through workforce planning, KPI management, and continuous improvement initiatives. Proven ability to implement customer-centric strategies and process improvement methodologies (e.g.…
Read the full description on C01 Cochlear Limited (Australia)'s site →
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: sigma, teams, salesforce
2
Level fit
This role is director-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Lone Tree. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
sigmateamssalesforce