Technical Support Analyst II
India Remoteremotemid
Posted 1w ago · via Workday
About this role
Hi, I'm Christy Anne , your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. We are looking for a Technical Support Analyst II who will: Provides Level 2 Support to customers - resolving technical issues/error messages encountered by customers in a live production environment. Provides Level 2 Support to customers - resolving technical issues/error messages encountered by customers in a live Encompass production environment. Appropriately handling all customer issues including troubleshooting and providing feedback to the customer. You must be aware of the end-to-end billing, rating and provisioning flow, good knowledge of network components integration and their respective functionalities.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: r, perl, shell
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
rperlshell