Service Desk Specialist
mid$85K – $107K
via Ashby
About this role
Summary:: Under the direct supervision of the Manager of User Technology and according to established Firm policies and procedures, the Service Desk Analyst is responsible for the Firm wide support to our end users.
Key Responsibilities:
- Provide support via telephone and e-mail for all Firm users on all software applications as well as hardware.
- Respond to end user inquiries within agreed-upon timeframes.
- Tracking customer calls and e-mails recording detailed and accurate information in the tracking system.
- Participating in training and working to develop and maintain top knowledge in existing and new technologies to provide most effective support for request.
- Solid ability to research information through internal and external sources.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams, zoom
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in a specific location. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teamszoom