AwinB2B Sales & Client Services

Customer Support Assistant (French, Spanish or German Speaker) (f/m/d)

Warsawonsite

via Greenhouse

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About this role

Purpose of Position As Customer Support Assistant, you will ensure fast and comprehensive ticket response, deeply understanding client’s needs and frustrations within the Platform Services Support Team. The team works in sync with other Platform Services business unit functions and collaborates with other department support teams to optimise the available content and tools. The ambition is to drive self-resolution of issues to reduce support tickets and a first-class support experience. A fantastic opportunity to be part of a global, fast paced and dynamic team! Key Tasks Managing various types of support requests from live clients, such as those relating to programme development or management, identifying and redirecting requests to the right support teams (finance, technical).…

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Domain experience

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Recency

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Location fit

This role is based in Warsaw. We weight your proximity and willingness to relocate.

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