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AvidxchangeincOperations and Support

Product Support Specialist II

Charlotteonsitemid

via Greenhouse

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About this role

Overview The Product Support Specialist II is a member of the Relationship Management team, serving as a key liaison between representatives, management, and customers. You’ll resolve complex issues, identify opportunities for process improvement, and drive exceptional customer experiences. This role involves advanced troubleshooting, technical problem-solving, and mentoring less experienced team members while ensuring customer satisfaction and operational efficiency. What You’ll Do Manage Tier 2 customer inquiries across phone, email, and chat, providing advanced technical and product support. Troubleshoot complex system issues, test solutions, and implement workarounds to resolve problems efficiently.…

Read the full description on Avidxchangeinc's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: less, teams

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Charlotte. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

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