Receptionist & Customer Support Assistant
South Africaonsite
Posted 2mo ago · via Lever
About this role
About the Role
A fast-growing, high-end window and door retailer with multiple locations across several US states is looking for a reliable, professional Remote Receptionist & Customer Support Assistant. You will be the first point of contact for all inbound calls, using an existing decision tree and extension list to route callers to the correct location or department. Over time, you may also support light administrative tasks such as basic data entry and updating records in a CRM. This role will be part of a small remote receptionist team to provide broad weekday coverage across US time zones.
Key Responsibilities
Inbound Call Handling & Call Routing
● Answer all incoming calls in a professional, friendly, and polished manner.
● Use a provided decision tree and extension list to:…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in South Africa. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included