Customer Service Representative | Home Products
South Africaonsitemid
Posted 1mo ago · via Lever
About this role
About the Role
We are seeking a professional and customer-focused Customer Service Representative to join
our team. This role is ideal for someone who enjoys helping customers, solving problems, and
delivering exceptional service. The successful candidate will manage customer interactions
primarily over the phone while maintaining accurate records and ensuring a positive customer
experience.
The position requires someone who can communicate confidently, remain composed under
pressure, and balance friendly customer interactions with efficiency and productivity.
Key Responsibilities
● Handle a high volume of inbound customer calls throughout the day
● Conduct outbound follow-up calls and customer callbacks as needed
● Enter customer information and updates accurately into internal systems…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in South Africa. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included