Sr. Manager, Product Management - Tech, Associate Experience Tech

About the Organization Amazon Customer Service handles hundreds of millions of customer contacts each year across every Amazon business — retail, devices, digital products, business, and drivers. Our Associate Experience team owns the product strategy, tooling, and AI systems that define how Customer Service agents work: what information they can access, what actions they can take, and how effectively they resolve customer issues on first contact. At the center of this is our associate-facing customer service platform — the primary interface through which agents across the globe handle customer contacts across chat, email, phone, and messaging channels.…