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AmazonTechnical Program Management

Principal, Technical Program Manager , Amazon Customer Service

USonsiteprincipal$177K$239K

Posted 1w ago · via Amazon

About this role

Amazon Customer Service (CS) is reimagining the associate experience from the ground up. We're building a future where every associate—from their first day through their entire career—has an experience designed around them as individuals. Network Solutions is seeking a Principal Technical Program Manager to lead program execution orchestration for the Associate Journey. You'll own how we deliver AI-native capabilities—orchestrating execution across engineering, science, product, and operations to deliver at scale. You'll manage complex, multi-team delivery across the full associate lifecycle—from pre-hire through onboarding, training, scheduling, and career progression. This is a ground-up build applying new approaches to longstanding challenges at Amazon's scale.…

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reqspace match rubric

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1

Skills match

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2

Level fit

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3

Domain experience

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4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in US. We weight your proximity and willingness to relocate.

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