reqspace
Start free trial →
A
AmazonTechnical Program Management

Principal, Technical Program Manager , Amazon Customer Service

USonsiteprincipal$177K – $239K

Posted 1w ago · via Amazon

See if I'm a fit →Tailor my resume for this role →Apply on Amazon ↗

About this role

Amazon Customer Service (CS) is reimagining the associate experience from the ground up. We're building a future where every associate—from their first day through their entire career—has an experience designed around them as individuals. Network Solutions is seeking a Principal Technical Program Manager to lead program execution orchestration for the Associate Journey. You'll own how we deliver AI-native capabilities—orchestrating execution across engineering, science, product, and operations to deliver at scale. You'll manage complex, multi-team delivery across the full associate lifecycle—from pre-hire through onboarding, training, scheduling, and career progression. This is a ground-up build applying new approaches to longstanding challenges at Amazon's scale.…

Read the full description on Amazon's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is principal-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in US. We weight your proximity and willingness to relocate.

Score yourself on this role.
Free · no card · written explanation included
See if I'm a fit →

Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

teams

More at Amazon

See all open jobs at Amazon →