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AltersolutionsHealth Care Provider

L1 Support

Lisboaonsite

Posted 25mo ago · via Smartrecruiters

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About this role

>3y, SQL, ITIL, AS400, com ENG e FR fluente What you’ll do: Provide front line support and act as primary contact for SLIB’s clients and internal technical/support teams. Log all questions, incidents, problems and requests with accurate and complete information Research and respond to all calls, e-mails, and requests in a professional, prompt, and timely manner in accordance to established guidelines and procedures Perform first level technical troubleshooting and problem solving. Fulfil reporting, data extraction and application configuration requests Escalate requests and incidents to the next level of tier support based on established guidelines and procedures Provide ongoing, regular updates to customers to keep them appraised of progress toward problem resolution.…

Read the full description on Altersolutions's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: sql, teams

2

Level fit

We check your title trajectory against the seniority signal of the role.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Lisboa. We weight your proximity and willingness to relocate.

Score yourself on this role.
Free · no card · written explanation included
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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

sqlteams

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