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AlmaCustomer Operations

Onboarding Specialist

Parisonsitemid

via Greenhouse

About this role

🌍 About the team At Alma, we believe that a great merchant partnership starts with a great onboarding experience. The Merchant Activation team is at the heart of this mission: we set merchants up for success and maximise TPV by delivering efficient, impactful, and tailored activation journeys. To do so, the team focuses on three core objectives: Delivering high-impact onboarding for Retail Networks, with tiering-based levels of service adapted to each merchant's profile Boosting activation at every stage of the merchant partnership, through the most efficient operating model for each channel and merchant type Hitting and maintaining our activation KPIs in terms of SLA, quality, and generated TPV This is a team that moves fast, thinks big, and puts merchants first.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

We compare your skills against the role requirements.

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Paris. We weight your proximity and willingness to relocate.

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