Cloud Operations Support Associate
Tysonsonsitejunior
via Greenhouse
About this role
Position Overview
Cloud Operations Support Associates are responsible for real‑time monitoring, incident triage, and first‑level escalation of operational, security, and availability events across Alarm.com’s production, test, and corporate environments. This role operates in a 24x7 shift rotation and serves as the first point of contact during service-impacting events.
Key Responsibilities Include:
Monitor alerts and dashboards to ensure 24x7 availability and security across web, network, application, and infrastructure systems
Perform initial triage of alerts and incidents, escalating to engineering, security, or vendor teams as appropriate
Manage service-impacting events and support Major Incident bridge calls…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: pagerduty, jira, confluence, teams
2
Level fit
This role is junior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Tysons. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
pagerdutyjiraconfluenceteams